If there is a fault with the goods you have ordered, BigBoysPants.com will exchange them or give you a full refund, provided they are returned within 28 days in their original packaging and condition - that means unworn, unwashed and with all labels and packing bags intact. Refunds will only be authorised for faulty items or items incorrectly sent.
RETURNS PERIOD & CHARGES
Maximum 28 days from date of order.
Please allow 10 days for delivery and acceptance of returned goods.
bigboyspants.com will refund the cost of returning the item(s) if the goods are faulty or the incorrect items have been sent.
You should advise BigBoysPants.com that you are returning goods by email via our contact page
Please include the following details:
Your order number (find this at the top of your invoice)
Reason for returning the goods - Please note that due to hygiene reasons we can only accept returned goods if there is a fault with the item or the incorrect item has been sent.
Your name, address and a contact telephone number
RETURNS PROCESS & INSURANCE
UK customers should return goods via Royal Mail once the reason for the return has been authorised.
IMPORTANT - obtain a free Certificate of Posting for all returns (available at Post Office counters) so in the event of your parcel being lost in transit you will be able to claim for your losses against the post office.
NOTE: In the UK, a Certificate of Posting insures goods up to the value of £30 only. If you are returning goods of a higher value, please consider using the Royal Mail's Signed For or Special Delivery services.
We will advise you by email as soon as we receive your returns and process your request for either a refund or replacement as quickly as possible -within 14 days from receipt.
Refunds will be credited to the PayPal/Stripe account used to pay for the original order.
BigBoysPants.com will inform you as soon as the refund has been processed.
BigBoysPants.com cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.