REFUNDS
If there is a fault with the goods you have ordered, BigBoysPants.com will exchange them or give you a full refund, provided they are returned within 14 days in their original packaging and condition - that means unworn, unwashed and with all labels and packing bags intact.
RETURNS PERIOD & CHARGES
Maximum 14 days from date of order.
Please allow 10 days for delivery and acceptance of returned goods.
bigboyspants.com does not refund the cost of returning goods.
RETURNS NOTIFICATION
You can advise BigBoysPants.com you are returning goods by email via sales@bigboyspants.com
Please include the following details:
your order number (find this at the top of your invoice)
the SKU code (product code - see invoice)
reason for returning the goods
your name, address and a contact telephone number
To get your bigboyspants.com returns form you can download a copy using this link (please right click "save as") returns form (PDF)
RETURNS PROCESS & INSURANCE
UK customers should return goods via Royal Mail
IMPORTANT - obtain a free Certificate of Posting for all returns (available at Post Office counters) so in the event of your parcel being lost in transit you will be able to claim for your losses against the post office. NOTE: a Certificate of Posting insures goods up to the value of £30 only. If your are returning goods of a higher value, please consider using the Royal Mail’s Signed For or Special Delivery services.
International customers please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so we can complete your refund if items are lost in transit.
We will advise you by email as soon as we receive your returns and process your request for either a refund or replacement as quickly as possible - definitely no later than 14 days from receipt.
Refunds will be credited to the PayPal account used to pay for the original order.
bigboyspants.com will inform you as soon as the refund has been processed.
bigboyspants.com cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.
If you would like further information on our returns policy please email us at info@bigboyspants.com
If there is a fault with the goods you have ordered, BigBoysPants.com will exchange them or give you a full refund, provided they are returned within 14 days in their original packaging and condition - that means unworn, unwashed and with all labels and packing bags intact.
RETURNS PERIOD & CHARGES
Maximum 14 days from date of order.
Please allow 10 days for delivery and acceptance of returned goods.
bigboyspants.com does not refund the cost of returning goods.
RETURNS NOTIFICATION
You can advise BigBoysPants.com you are returning goods by email via sales@bigboyspants.com
Please include the following details:
your order number (find this at the top of your invoice)
the SKU code (product code - see invoice)
reason for returning the goods
your name, address and a contact telephone number
To get your bigboyspants.com returns form you can download a copy using this link (please right click "save as") returns form (PDF)
RETURNS PROCESS & INSURANCE
UK customers should return goods via Royal Mail
IMPORTANT - obtain a free Certificate of Posting for all returns (available at Post Office counters) so in the event of your parcel being lost in transit you will be able to claim for your losses against the post office. NOTE: a Certificate of Posting insures goods up to the value of £30 only. If your are returning goods of a higher value, please consider using the Royal Mail’s Signed For or Special Delivery services.
International customers please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so we can complete your refund if items are lost in transit.
We will advise you by email as soon as we receive your returns and process your request for either a refund or replacement as quickly as possible - definitely no later than 14 days from receipt.
Refunds will be credited to the PayPal account used to pay for the original order.
bigboyspants.com will inform you as soon as the refund has been processed.
bigboyspants.com cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.
If you would like further information on our returns policy please email us at info@bigboyspants.com
© Big Boys Pants 2009